Info.

The multifunctional sport centre Omnisport in Apeldoorn is proud to act as host for the 2019 UEC TRACK ELITE EUROPEAN CHAMPIONSHIPS. The event will take place from 16 – 20 October 2019.

Frequently asked questionsΒ (FAQ)

How to get at the Omnisport?
See this page: How to get there?

Can I bring my own food and drinks?
Bringing your own consumptions is not allowed. There are catering establishments in the building where drinks and food are available. A bag check will take place at the entrance.

What is your bag policy?
During events, it is not allowed to take back bags and / or weekend bags. Handbags can go inside if they are not larger than A4 size and are not thicker than 10 cm. You can search and check bags. The organization is doing everything possible to limit any queues to a minimum. We ask you to leave bags at home and ask for your understanding and cooperation.

Are there still tickets for sale?
TicTickets can be purchased through our online shop. During the competition days it is also possible, if still available, to buy tickets at the box office.

I am prevented. Can I return or exchange my ticket for another day?
Please contact Ticketmaster 0031 88 123 24 25.

My ticket has been lost / damaged. Can I receive a new card?
Please contact Ticketmaster 0031 88 123 24 25.

I have received / won ticket (s). Can I exchange it for tickets for a seat or another day?
Tickets obtained through an action are unfortunately not exchangeable.

Can I take photos, videos or sound recordings during the event?
From the stands, only photos can be taken with a smartphone or compact cameras without interchangeable lenses. At all times the safety of the riders must be taken into account and it is not allowed to take photographs along the railing along the track. The use of selfie sticks is not allowed.

For professional photo, audio, image and other (recording) equipment, accreditation from the organization is required. If you wish to apply for such press accreditation, please visit https://ekbaanwielrennen.nl/en/media/.

if your camera is taken by security staff when you enter, you can of course pick it up again afterwards.

Is Omnisport accessible for wheelchair users and disabled people?
Omnisport is accessible for wheelchair users and disabled people on each floor you can access the elevator.

Can I smoke in Omnisport?
The entire building is non-smoking. Smoking is only allowed outside at the designated locations.

I lost something during an event. Who can I call to ask if it is found?
You can contact 055 368 4611 during office hours or send an email to receptie@omnisport.nl.

Are dogs and other pets allowed to take to the event?
Dogs and other pets are not allowed in Omnisport Apeldoorn. We only make an exception for specially trained dogs that are used for the guidance of disabled people, such as guide dogs and Stichting Hulppond dogs. Please contact the organization in advance. Papers that show that it is an assistance dog must be presented at the reception desk of Omnisport.

Can I pin in Omnisport?
Yes you can pay via pin and credit card. There is no ATM.

Lockers
There are no lockers in Omnisport

What are the Internal rules and regulations of Omnisport?
Click here for the Internal rules and regulations.

I have damage. Are there regulations regarding compensation?
Omnisport and Organisatie do not accept any liability for personal injury and / or theft, loss, loss or damage to belongings of its visitors arising during and / or as a result of a visit to the accommodation, except to the extent that following as a result of intent or deliberate recklessness. the side of Omnisport and Organization.

Can I flask in Omnisport?
Flasks in Omnisport is not a problem, but we do not have a space that is explicitly equipped. Feel free to ask a service employee, and the employee will ensure that you are escorted to the room. When you indicate at arrival that you have to poke during your stay, it is no problem to bring a bag of flasks.